Contact Us
We're here to help with any questions or technical support you need
Get in Touch
Whether you're a student needing technical help, a teacher looking for classroom resources, or an administrator exploring educational gaming solutions, we're here to assist you.
📧 General Support
Email: [email protected]
For game technical issues, performance problems, or general questions about using our platform.
Response time: Within 24 hours
🏫 Educational Partnerships
Email: [email protected]
For schools, districts, and educational organizations interested in partnerships or bulk licensing.
Response time: Within 12 hours during business days
🔒 Privacy & Legal
Email: [email protected]
For privacy policy questions, data protection inquiries, or legal matters.
Response time: Within 48 hours
💡 Feedback & Suggestions
Email: [email protected]
We love hearing your ideas for improving our platform and adding new features.
Response time: Within 72 hours
Frequently Asked Questions
Before contacting us, check if your question is answered below:
🎮 Game Won't Load
- Check if your browser allows iframe content
- Try refreshing the page
- Clear browser cache and cookies
- Ensure JavaScript is enabled
- Try a different browser
⚡ Performance Issues
- Close unnecessary browser tabs
- Use fullscreen mode for better performance
- Check our No-Lag Setup Guide
- Update your browser to the latest version
- Restart your device if necessary
🏫 School Network Issues
- Ask your IT department about game access policies
- Try accessing during non-peak hours
- Check if the domain is whitelisted
- Use our lightweight version if available
- Contact us for administrator resources
📱 Mobile/Tablet Issues
- Ensure you have a stable internet connection
- Try switching to landscape orientation
- Close background apps
- Use the latest browser version
- Consider using a desktop/laptop for better experience
Send Us a Message
Can't find what you're looking for? Fill out the form below and we'll get back to you as soon as possible.
Note: This form is currently for display purposes. Please use the email addresses above to contact us directly. We typically respond within 24 hours during business days.
Support Information
📅 Response Times
- Technical Support: 24 hours
- Educational Inquiries: 12 hours (business days)
- General Questions: 24-48 hours
- Emergency Issues: 4-6 hours
🕒 Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday: 10:00 AM - 4:00 PM (EST)
Sunday: Closed
Emergency technical issues are monitored 24/7
🌍 Language Support
We primarily provide support in English, but we can assist with basic inquiries in:
- Spanish
- French
- Mandarin Chinese
- Portuguese
🎯 Before You Contact Us
To help us assist you better, please:
- Check our FAQ section
- Try basic troubleshooting steps
- Note your browser and device type
- Include any error messages you see